The Science of Understanding

From Shannon to Structure.

Claude Shannon defined communication as the transmission of information across a channel with noise. Drop extends this: it measures not only transmission, but comprehension — the reduction of uncertainty in human meaning.

Structure communication, and it becomes computable.
Make it computable, and you can measure it.
Measure it, and you can improve it.

The Communication Graph

Drop reframes communication as a directed knowledge graph — making organisational thinking visible, traceable, and measurable.

Every message becomes a node, every transmission becomes an edge, and understanding becomes measurable across the entire network. This structure allows Drop to apply network science and machine learning to model communication efficiency, identify bottlenecks, and infer comprehension.

N

Nodes

People, teams, systems, or documents — any entity that participates in communication.

E

Edges

Transmission links — who shared what, with whom, and when.

W

Weights

Interaction strength, latency, and comprehension level.

Communication Graph visualisation
Core Metrics

Measuring understanding, not just attention.

Traditional communication metrics measure attention — views, clicks, opens. Drop measures understanding: how comprehension propagates, transforms, and decays across your organisation.

Velocity

The speed of understanding spread — how quickly comprehension propagates through your organisation.

Penetration

Coverage completeness — the percentage of your target audience that actually received and engaged.

Alignment

Semantic match between intent and comprehension — are people understanding what you meant?

Half-Life

How quickly clarity decays after transmission — the shelf-life of understanding.

Network Science

Organisations are not hierarchies of people; they are networks of communication.

Understanding these networks — how ideas move, stall, and mutate — is the key to organisational intelligence. Drop applies principles from network science to measure how comprehension propagates.

Reach

Degree Centrality

How connected a communicator is — the number of edges in and out of each node.

Influence

Betweenness Centrality

Bottleneck or bridge potential — how many shortest paths pass through someone.

Access

Closeness Centrality

How quickly someone can reach the entire organisation — average distance to all nodes.

Authority

Eigenvector Centrality

Who influences the influencers — recursive importance based on connection quality.

Cohesion

Clustering Coefficient

How tightly-knit a group is — do the people you communicate with also communicate with each other?

Dialogue

Reciprocity Rate

Is communication two-way or broadcast? The ratio of bidirectional to total edges.

Core Concepts

Three fundamental abstractions power the Drop system.

Drops

Structured, multimedia capsules of communication. The atoms of understanding — each carrying metadata, semantic embeddings, and behavioural data.

Drop Types

  • • Expert Drops — codify deep domain knowledge
  • • Briefing Drops — deliver updates and strategy
  • • Onboarding Drops — teach process, culture, and tools

Flows

The pathways through which Drops move. The bloodstream of information — tracking who receives, understands, and forwards each message.

Flow Directions

  • • Top-Down — leadership → teams
  • • Bottom-Up — teams → leadership
  • • Cross-Functional — team ↔ team

Intelligence

The observation and optimisation layer. The nervous system of the organisation — measuring, learning, and improving how understanding happens.

Intelligence Captures

  • • Behavioural data — views, completions, reactions
  • • Flow metrics — velocity, bottlenecks, centrality
  • • Comprehension — dwell time, Q&A density
Signal-1

The first model built to see how understanding moves—and where it stops.

A new class of semantic models that understand how messages are sent, received, and actually understood across organisations. Signal-1 builds a live semantic model of how your organisation communicates — how messages travel, mutate, drift, and are actually understood.

It models behaviour, not just language. It's not a writing model. It's an understanding model.

Learn more about Signal-1

Ingest

Messages, docs, decks, Slack, transcripts

Semantic Encoding

Structure, claims, tasks, context

Propagation Model

Audience modelling, drift prediction

Clarity Engine

Rewriting, optimisation, routing

Understanding Graph

Persistent meaning over time

AI Architecture

AI as orchestration, not decoration. Drop treats AI as systemic intelligence.

Drop's AI doesn't replace communicators — it amplifies clarity, ensures distribution, and closes feedback loops. By encoding communication as data, Drop allows AI to reason across the entire lifecycle: creation → delivery → comprehension → adaptation.

Input Understanding

Interprets raw text, audio, or slides from creators using LLMs, ASR, and semantic segmentation.

Knowledge Structuring

Breaks input into Drop-ready blocks with outline, summary, tone, and metadata.

Generation

Synthesises text, voice, visuals, and video using multi-modal transformer models.

Embedding & Search

Produces vector representations for retrieval, RAG, and semantic clustering.

Orchestration

Manages dependencies between models and workflows using intelligent pipelines.

Analytics & Feedback

Aggregates usage and comprehension data for continuous model optimisation.

Agentic Loops

Summariser

Converts meetings & docs into structured Drops

Q&A Agent

Answers context-aware questions inside Drops

Flow Optimiser

Reorders Drops for better coverage

Insight Synthesiser

Generates periodic intelligence reports

Comprehension Agent

Predicts understanding via behavioural signals

The Understanding Equation

The mathematics of meaning.

Drop seeks to maximise:

Uv = ΔC × ΔR / Δt

Understanding Velocity — the rate at which clarity and reach compound over time.

And minimise:

H = −Σ pi log pi

Information Entropy — variance in how uniformly a message is understood across its audience.

Drop gives organisations a new layer of cognition — a system that doesn't just store or send information, but learns how understanding happens.

Join the waitlist

Experience the science of understanding.

Drop is building the infrastructure for how communication moves inside modern organisations. Join the waitlist to be first in line.